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TRAINING PROGRAMMES

Our current training programmes are detailed as follows:

AIRPORT OPERATIONS
  • Advanced Airport Operations
  • Human Resources Management
  • Total Resource Management
  • Performance Reviews
  • Soft Skills Training for Supervisors.
CUSTOMER SERVICES
  • Passenger Fares and Ticketing
  • General Customer Service
  • Cultural Awareness
  • Family Assistance
  • Leadership Development and Succession Planning
  • Leading Change
  • Passenger Revenue Control
  • Passenger Tariff Workshop
  • Conflict Management Training
  • Soft Skills Training for Supervisors.
SECURITY
  • Advanced Security Operations
  • X-ray Induction Course including NXCT by request
  • Explosive Trace Detection Equipment (ETDE) and Threat Image Projection (TIP) training
  • Security and Anti-Smuggling Measures
  • Security Crisis Management
  • Ground Security Operatives
  • Ground Security Supervisors
  • Liquid Screening Process Training
  • The Role of the Manager
  • Train the Trainer.
CARGO
  • Cargo Accident Investigation and Prevention
  • Cargo Interline Accounting and Control
  • Cargo Marketing
  • Cargo Marketing for the 21st Century
  • Cargo Proration
  • Cargo Security
  • Cargo Skills and Procedures
  • Commercial Cargo Interline Sales and Revenue
  • Cargo Operations and Documentation
  • Shipping Perishable Cargo
  • Dangerous Goods.
BAGGAGE OPERATIONS
  • AAA - Authorisation and Accounting
  • Hold Baggage Screening Levels 1 - 5
  • Dispatch Training for Baggage Agents
  • General System Safety Awareness.
COMMERCIAL MANAGEMENT
  • Airport Commercial Management
  • Commercial Challenges and Regulatory Issues
  • Transportation Management
  • Contract Law
  • Contractual Management
  • Transportation Economics
  • Executive Safety Management System
  • Executive's Guide to Effective Strategic Planning
  • Governance, Policy and Regulation.
To discuss your training needs, requirements or for more detailed information please Contact Us.

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